WORST SERVICE I HAVE EVER EXPERIENCED

I app**** for an account with this company around September and I was given R40k purchasing facility which I was happy with because I am always looking for better deals on takealot, initially when I was applying for their credit facility they used to call me everyday for documents which I was a bit hesitant to provide but I ultimately did and the account was approved, I think at that point I was impressed with their persistence, they did not take no for an answer! My troubles began when I requested an amount to used to purchase something from checkers and I must say that's when my nightmare began, on the mobile app it shows that monies were spent, which were not spent, apparently i was supposed to download the shoprite money market app and then use that to request vouchers or redeem vouchers, i tried to register on the app after downloading it without success, mind you this is after i spent almost 2 hours at checkers eastgate trying to make a payment, of which a further R2855,00 was charged to my account which was the money i was supposed to use to make payment for the goods. The first amount i requested was R3000 and my aim was to use the R3000 at checkers but due to the poor design of the mobicred app, when i got to checkers, I was not able to use the R3000 voucher and I ended up requesting another voucher worth R2855, the guys at checkers eastgate tried to assist me but failed, the had no idea who mobicred was and I was so embarrassed because I stopped the que for almost 30 minutes trying to make payment! that was on friday night! Saturday morning I contacted their call centre and a lady assisted me.she suggested that I should try and make purchases of smaller amounts not more than R1000, I then went to woolworths and tried to make a purchase of about R1000, a voucher was then issued to me and the app said I must give it to the cashier, the cashier at woolworths called her manager and the manager tried to assist without success, only to find out that this company does not work with woolworth!

On my account it shows that i have made three purchases from shoprite checkers that weekend, there's no mention of trying to purchase from woolworths, and my account owes R7553,00 which was never used in the first place since everywhere I went the people thought I was a ****, all because of mobicred, I am requited to pay back R7k that I did not use, I phoned their call centre numerous times requesting them to credit my account since i did not use the vouchers they claim i have used, I was told my refund will happen within 7-12 working days, till now nothing was done, I received an account statement reflecting the R7k that I supposedly owe them, I really feel like this company is turning out to be a ****, the people no longer answer my calls when I contact their call centre, yesterday November 22nd 2023 they answered and left me hanging until I hung up. I called them and told them to credit the account, they said I should be patient they will do some investigation and then credit the account when done with their investigations, 3 weeks later I am still waiting for feedback.... Their triple A rated service went out the window the moment I signed up with them and trying to make a purchase to test their credit card was the worst mistake i have ever made.