WORST service ever

The WORST service. Been with them since 2016. Payment every month via debit order. Not once has a debit order been returned. Now I hear there is an arrears amount, then suddenly they say it's an administrative error. It does not get corrected! I get declined when try to purchase. I call them, but get "we are busy with it". No return call, no feedback on my various emails and the same "arrears" nonsense on whatsapp. Everything but a resolution. Mobicred simply cannot be bothered with its clients.