WORST OVERALL EXPERIENCE EVER

Mobicred really has the WORST customer service I have ever dealt with in my life. My whole experience with them has been so negative. For instance this month my bank account hasn't been debited yet. I've sent numerous emails regarding this and I haven't received any response on any platforms. I've gone through my bank statements and the installment has definitely not been debited and it's the 3rd already. Why go through the process of having a debit mandate when you don't even debit as agreed (on the 1st). The whole benefit of having a debit mandate is peace of mind that your account gets automatically debited, without having to make a manual payment.

No my account payments are not up to date, thanks to mobicred. I'm also too afraid to do an EFT as I have read other reviews where people complained about the same issue, paid via EFT only to have mobicred say that they can't allocate the payment. I've also seen many people complaining about mobicred not debiting their accounts and then saying it wasn't debited due to insufficient funds which in their case and mine definitely wasn't the case.

If I had known that mobicred was thus difficult to deal with and had so many customer service issues or should I say just plain no existant customer service I would have never gotten involved with them.

Right now I can't wait to finish my payments so that I never have to deal with them again.