JB
Jennifer B
1 reviews | Active since Jan 2018
26 Jul 2023, 12:07
WORST CUSTOMER SERVICE EVER!!!!
I HAVE BEEN LOCKED OUT OF MY ACCOUNT FOR 3 WEEKS ALREADY! I HAVE CALLED IN AND SENT NUMEROUS EMAILS BUT THERE IS JUST ABSOLUTELY NO RESPONSE. WHATSAPP ALSO CLOSES MY CHATS DUE TO NO RESPONSE. MOST FRUSTRATING COMPANY I HAVE EVER DEALT WITH!!!
Helpful (0)
Replies (2)0
Replies (2)
Mobicred's replyOfficial
26 Jul 2023, 14:51Hi Jennifer B,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply26 Jul 2023, 14:51
Official
Hi Jennifer B,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
JB
Jennifer B's updateReviewer Update
14 Aug 2023, 10:06Please note that its now been more than a month since i started having issues with my account but till date there has still not been a single person that helped me!! i got a temporary password but it did not allow me to change this no matter what password i tried & now my account is once again locked and your whatsapp channel does not respond to me. it just closes the chat. This is truely the most horrific experience & customer service I have ever received from a company where I have an account!!!
JB
Jennifer B's update14 Aug 2023, 10:06
Reviewer Update
Please note that its now been more than a month since i started having issues with my account but till date there has still not been a single person that helped me!! i got a temporary password but it did not allow me to change this no matter what password i tried & now my account is once again locked and your whatsapp channel does not respond to me. it just closes the chat. This is truely the most horrific experience & customer service I have ever received from a company where I have an account!!!