RS
Rita S
1 reviews | Active since Jan 2013
26 Jul 2023, 09:34
Worst Customer Service
My account has been locked for close to a month now. I have sent numerous emails with no assistance. I cannot purchase nor view my statement. They don't answer calls and their WhatsApp service is a joke. Mobicred is by far the worst service provider I have ever encountered. Do they even have a team that deals with customers??? No regard for customer service. Would not recommend them to anyone.
Helpful (0)
Replies (4)0
Replies (4)
Mobicred's replyOfficial
26 Jul 2023, 14:39Hi Rita S,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply26 Jul 2023, 14:39
Official
Hi Rita S,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
RS
Rita S's updateReviewer Update
28 Jul 2023, 10:52Two days later and still no contact from your agents. The issue still persists, nothing has changed.
RS
Rita S's update28 Jul 2023, 10:52
Reviewer Update
Two days later and still no contact from your agents. The issue still persists, nothing has changed.
RS
Rita S's updateReviewer Update
28 Jul 2023, 11:35I just received it. I opened the link, it captured my face and I received a notification that the link is invalid. Tried twice.
RS
Rita S's update28 Jul 2023, 11:35
Reviewer Update
I just received it. I opened the link, it captured my face and I received a notification that the link is invalid. Tried twice.
RS
Rita S's updateReviewer Update
31 Jul 2023, 11:39I followed the instructions, and the biometric capture was successful but my status is still locked. I am still unable to logon to my profile.
RS
Rita S's update31 Jul 2023, 11:39
Reviewer Update
I followed the instructions, and the biometric capture was successful but my status is still locked. I am still unable to logon to my profile.