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aF
aldene F

1 reviews | Active since Oct 2021

27 Jan 2022, 13:09

WORST customer service

I am DISGUSTED with this company I made a payment on the 11/01/2022 already to the full outstanding amount and I have sent numerous emails to their customer service emial address just to get no replys and "we will attend to your matter shortly" but up until today noone was in contact with me and now they are harressing me for overdue payment which is not the case I have never been so angry and dissappointed in customer serice I am n SENIOR CUSTOMER SERICE ADVISOR myself but to treat customers this way is not one i would like to take this matter further as I am so disgusted its really not on

0
Replies (6)
Mobicred
Mobicred's reply27 Jan 2022, 13:26
Official
Hi Aldene

Thank you for your review
 
We do apologize for your disappointment and have tried to contact you and left a message. Please advise on a referred time to call.

Regards
Mobicred

aF
aldene F's update27 Jan 2022, 14:13
Reviewer Update
I was busy on call as i am working from home and would like to be called back please as my son did answer the call
Mobicred
Mobicred's reply27 Jan 2022, 14:34
Official
We understand, Will contact shortly. Thank you
aF
aldene F's update28 Jan 2022, 11:50
Reviewer Update
Yet another day gone and i was promised a call back seeing that I was busy when someone called i am trying to make a purchase but now its telling me declined this is not good at all how can a company stop your credit when you did make payment so this means i am going to have this issue every month seriously needs some loking in to CAN SOMEONE CALL ME PLEASE
Mobicred
Mobicred's reply28 Jan 2022, 12:10
Official
Hi

Thank you for taking our call. Will be waiting on your Documents

Regards
Mobicred
aF
aldene F's update28 Jan 2022, 15:10
Reviewer Update
I would like to thank Jo-Anne Scholtz for phoning me back today we did get to solve the matter half way as she explained to me the reason why the payment was not registered on account as yet as i did not add full account number only half and for future i need to copy only the mobicred account number I also apologised to her as I was not aware that i do not need to put my name as well only account number I am pleased but did inform her that I will only be satisfied once the payment has been registed on my account and as per jo anne this can take 7 working days but as promised she will attend to it to see if they can have this resolved asap

THANKS Jo anne I will keep in contact with you..................