LM
Louise M
1 reviews | Active since Oct 2011
17 May 2025, 07:14
Won’t close my account - matter now referred to National Financial Ombuds Scheme
I settled my account and requested closure. This was on the 5th of May. Instead of closing my account, they have sent a ridiculous letter saying it is closed however my account is still active on the online app and this morning they refunded me my settlement amount. They lie through their teeth. They refuse to let you speak to a manager. Even after posting a review here, no-one from mobicred contacted me to discuss the matter. I have now referred the matter to the National Financial Ombuds Scheme.
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Replies (2)
Mobicred's replyOfficial
20 May 2025, 08:07Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that our support specialist will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply20 May 2025, 08:07
Official
Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that our support specialist will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's replyOfficial
20 May 2025, 08:08Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that our support specialist will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply20 May 2025, 08:08
Official
Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that our support specialist will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred