IM
Iman M
1 reviews | Active since Aug 2021
27 Sept 2023, 15:52
Wicode system flawed
There's always something wrong with my Mobicred account. I can't purchase on the Makro App, the App is not generating wicodes and sometimes I struggle with logging in. It's embarrassing when you go shopping at stores like Pick n Pay, like yesterday when I wanted to pay for my purchase and the App didn't generate a wicode, but it said 'show wicode to the cashier'. I had to pay for my stuff cash. Customer service is lacking. When you call you hold till your airtime runs out and when you WhatsApp you don't get a call back.
Helpful (0)
Replies (3)0
Replies (3)
Mobicred's replyOfficial
27 Sept 2023, 16:10Hi Iman,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Best regards,
Mobicred's reply27 Sept 2023, 16:10
Official
Hi Iman,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Best regards,
IM
Iman M's updateReviewer Update
27 Sept 2023, 16:35Jovani helped me with my query. He was professional and patient. He explained the cause of the problem with my account and apologized on behalf of the company. Now I know what to do next time I run into the same problem. I'm very grateful for his fast service. Keep up the good work.
IM
Iman M's update27 Sept 2023, 16:35
Reviewer Update
Jovani helped me with my query. He was professional and patient. He explained the cause of the problem with my account and apologized on behalf of the company. Now I know what to do next time I run into the same problem. I'm very grateful for his fast service. Keep up the good work.
Mobicred's replyOfficial
28 Sept 2023, 08:09Hi Iman, thank you for the kind words it was a pleasure to assist you keep well, and let me know if you require any further assistance.
Best regards,
Mobicred's reply28 Sept 2023, 08:09
Official
Hi Iman, thank you for the kind words it was a pleasure to assist you keep well, and let me know if you require any further assistance.
Best regards,