When you need online credit urgently but just can't get it ... Mobicred!

I was very excited about the Mobicred online credit offering and signed on because it's a great alternative payment option, despite healthy interest rates.

Today however, when needing to urgently purchase online items in time for my pre-booked handyman to install them, it took several hours and repeated password & username resets for my order to be processed via 4home.co.za. After having to cancel my order, I tried again and eventually this went through, but now my subsequent order from Takealot simply cannot be processed at all.

The following message, without any apology, appears on-screen: "Mobicred payment is temporarily unavailable. Mobicred is working to restore this service as quickly as possible. Please use an alternative payment option."

Why would I choose an alternative option when I want to use Mobicred?

The Mobicred contact centre only operates during working hours and there is no chatline, with the result that my order cannot be processed and I won't receive it on the expected date.

This has now incurred extra costs for me. I am curious to know whether Mobicred has any intention to recompense what must be a vast multitude of inconvenienced online clients, and in what way.

I look forward to sharing this with other Mobicred users, and also a satisfactory response from Mobicred.