Waiting For Refund

I am not impressed with Mobicred and Studio 88 online at all, the service that I’m getting is pathetic.

On the 29 October 2022 I made a purchase of R1199.96 which was supposed to be refunded to me as I made another payment on the 31 October 2022 for the same amount due to technical issues.

When I enquired this, Mobicred told me Studio 88 needs to refund me and Studio 88 tells me Mobicred needs to make the refund into mobicred account.

Coming from a customer service background myself I am appalled at this honestly and I will not stop complaining on every social media platform until I get money refunded back cause now im paying for something i don't have.