very poor commuincation, very poor customer service

I am. Mr A Govender I have dealing with Mobicred for the last 3 years I been paying through debit order and everlasting my account is in arrears and when you try to email or calling them to rectify the problem gets you no where . I asked them for a full statement and my wife notice that 7500 was put into my account and taken out 10 days later I even quired about that and never got an answer. also I don't see my account coming even after a year after purchase it seems like I am paying double for everything. customer services is very poor and not professional at all . your call centre is very unprofessional.