Very disappointing customer service from Mobicred.

Very disappointing customer service from Mobicred.

I have been trying to sort out my *** for quite some time. Initially, I was told that my *** had been declined due to affordability - which is definitely an error on their side. I was then advised that they would unlock my *** so that I could reapply and that I would receive feedback within two days.

It has now been 10 days with no feedback at all. I have followed up several times and have received no response.

The lack of communication and extremely poor turnaround time is incredibly frustrating. I completely understand that applications are subject to affordability assessments and internal processes, but customers should at the very least receive clear communication and responses to their queries.

Unfortunately, my experience with Mobicred's customer service has been terrible.