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natasha B
1 reviews | Active since Nov 2015
01 Aug 2023, 10:29
VERY BAD CUSTOMER SERVICE
My account is blocked. have tried calling Mobicred and using whatsapp but nobody responds??????? What is going on? Is mobicred closed down
Helpful (0)
Replies (2)0
Replies (2)
Mobicred's replyOfficial
01 Aug 2023, 11:49 Hi, Natasha b ,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply01 Aug 2023, 11:49
Official
Hi, Natasha b ,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
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natasha B's updateReviewer Update
02 Aug 2023, 12:24Thankyou for the reply.
This does seem to be an automated reply as my problem has not been resolved as yet.
I was issued temp password, of which i used and reset my own password.
I still cannot access the account
I tried to use my mobicred balance to purchase online from Clicks, it rejected order
Please can someone call me and not send a message from computer response
This does seem to be an automated reply as my problem has not been resolved as yet.
I was issued temp password, of which i used and reset my own password.
I still cannot access the account
I tried to use my mobicred balance to purchase online from Clicks, it rejected order
Please can someone call me and not send a message from computer response
nB
natasha B's update02 Aug 2023, 12:24
Reviewer Update
Thankyou for the reply.
This does seem to be an automated reply as my problem has not been resolved as yet.
I was issued temp password, of which i used and reset my own password.
I still cannot access the account
I tried to use my mobicred balance to purchase online from Clicks, it rejected order
Please can someone call me and not send a message from computer response
This does seem to be an automated reply as my problem has not been resolved as yet.
I was issued temp password, of which i used and reset my own password.
I still cannot access the account
I tried to use my mobicred balance to purchase online from Clicks, it rejected order
Please can someone call me and not send a message from computer response