Very bad customer service and system needs improving

Very bad customer service and system needs improving. A few months back I had changed banking details on the mobicred site however to this day mobicred is attempting to debit the old account resulting in me incurring unnecessary fees with the bank. Moreover I had communicated with customer service agent to have this rectified however this has not happened as a result I am in arrears due to incompetence and poor systems management.

The website also has a tendency of not recognizing log in details, this has happened more than 5 times this year alone. in some instances I have to wait a full 24 hrs just to login with the same logins, an inconvenience for me as a shopper.