Very APPAULING services from Mobicred

Service from Mobicred is absolutely APPAULING! We have had our account with them for many years & each time we make a payment into their account, additional to debit orders, they never allocate the payment, despite us sending proof of payment to them as they request. Each time it's weeks of fighting with them over email & phone call to get the payment processed & each time we pay extra fees & interest on a higher outstanding balance. We have fully paid up & requested, via email, closure of the account about 5 or 6 times & each month thereafter, we just get a statement again of an outstanding balance of interest & fees. Months later, after ample closure requests yet again & nothing happening, we end up using the account again for something. This time around, I'm sick & tired of them wasting our time & money, hence me reviewing them now. I made a payment into the account of R1260 on 24 June 2023. Up to date, 17 July 2023, no payment has been processed. I've sent proof of payment, I've sent complaints emails, we've phoned them, but nothing. The only email reply from them which I received over a week ago, said that payment has been sent to the allocation department & will get processed which can take up to a week. We are now about 10/11 days passed that email date & still zero payment allocated. Now our payment for month end is higher than budgeted & what makes me FURIOUS, is that now we paid double in fees & interest on the account where it would have been half on the balance outstanding after payment if they had processed our payment in time. I demand of them to do a correction on interest & fees paid on the payment R1260 as of deposit date 24 June 2023. It does not matter whether you make payment via EFT, ATM or till deposit, they just eat your money & time.

Very very upsetting & I wish for financial service providers such as them, who come across as ******, to be made done with as I am sure I'm not the only unhappy customer. & If so, they then have something against me to always just NEVER process my payments