SS
Samantha S
1 reviews | Active since Mar 2021
29 Sept 2022, 15:50
Very annoyed
I have been struggling with this company now for 3 weeks. My account is still not verified after It was approved and debi check accepted. Everytime I try to what is purchase something it gets decliined, It keeps saying verifivation incomplete??? Everytime I phone they say another 24 to 48 hours??? Why is my account on hold ???? WWhat is the actual problem ???? It takes alot for me to get anrey but this right here pushes my blood prssure into the red!!!! all they ever say applogies but it has been escalated, escalated to what??????? has that person gone on leave that its taking so long ??
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Replies (1)Mobicred's replyOfficial
30 Sept 2022, 09:39Hi Samantha
Thank you for your review
Your debicheck mandate verification process has been resolved. Your purchase declining reason we unfortunately cannot respond on due to Mobicred being a POPI compliant company and will not provide personal information. We have requested an agent to contact you to advise.
Regards
Mobicred
Thank you for your review
Your debicheck mandate verification process has been resolved. Your purchase declining reason we unfortunately cannot respond on due to Mobicred being a POPI compliant company and will not provide personal information. We have requested an agent to contact you to advise.
Regards
Mobicred
Mobicred's reply30 Sept 2022, 09:39
Official
Hi Samantha
Thank you for your review
Your debicheck mandate verification process has been resolved. Your purchase declining reason we unfortunately cannot respond on due to Mobicred being a POPI compliant company and will not provide personal information. We have requested an agent to contact you to advise.
Regards
Mobicred
Thank you for your review
Your debicheck mandate verification process has been resolved. Your purchase declining reason we unfortunately cannot respond on due to Mobicred being a POPI compliant company and will not provide personal information. We have requested an agent to contact you to advise.
Regards
Mobicred
