RN
Richard N
1 reviews | Active since Oct 2018
12 May 2024, 10:50
User account locked - 4 days now.
User Account is locked since Thursday and I have contacted the support call centre 3 times and have been told I am in a queue. Despite telling the agents I was mid stream through a transaction when this issue arose. We are now on day 4 of the account being locked. This is ridiculous , I am considering just closing the account. As thing stand I will never suggest or propose mobicred to anyone. It simply has the worst service and responsiveness of all the providers out there.
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Mobicred's replyOfficial
13 May 2024, 11:11Hi Richard,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply13 May 2024, 11:11
Official
Hi Richard,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred