Useless & unprofessional staff

Settled & requested them to close my account 3months ago and remove from credit bureau but they are refusing. Closure letter was provided but account still open & has a limit available balance to be used. I’ve contacted more than 5times to request they please at least decrease the limit to R1 but they still refuse coming up with response “as per below extract” something I noted the person responding was using chat Gvt or copilot as it had funny signs and errors I asked please then remove on ITC same response. I called last week to check how much I can buy for they told me my limit exactly and when I asked if this account is not closed the lady dropped the phone but I have a closure letter dated 26 Jan 2026

Response as below: Thank you for your enquiry. We are writing to confirm that your account with Mobicred has been successfully closed as per your request. Please note that while your active account has been closed, we are unable to delete your profile from our system. This is due to regulatory and internal record‑keeping requirements that mandate the retention of certain customer information for audit, compliance, and historical reference purposes. Rest assured, your information will remain securely stored and protected in accordance with our data protection policies and applicable privacy laws. No further activity will take place on your account, and your profile will not be used for any purpose other than required record retention. If you have any further questions or need assistance, please don’t hesitate to contact us via: Email: *** Phone: *** WhatsApp: *** We’re here to help and look forward to assisting you. Warm regards, Mobicred Customer Service