USELESS AND ***********

The ABSOLUTE worst. So I was retrenched and made a payment arrangement with Mobicred regarding my account. I havent missed a single payment. All of a suddent on my Credit report mobicred has noted ive missed payments. Ive emailed Mobicred 10 times to ask them to please rectify this and cc me in the email with NO response. I have asked them to do it via email as i work during their trading hours and cant answer my phone, yet they have done nothing. I logged a dispute with Experian who refuses even after providing proof to fix it because Mobicred needs to fix it. I then phoned Mobicred, to be told by some arrogant shouting woman that i have a payment arrangement and untill i revert it back to the oringinal payment before the payment arrangement will they fix it. I told her thats not fair because we made a new agreement and i havent missed a payment and should not be noted as a missed payment when payment has been made and received by them. She then said but its because ive been making EFT's rather than debit order and I told her no i paid so by law i am uphol**** my part of our agreed upon amount and cannot be penalised and the EFT's are made well before the 25th of each month. She then after fighting said she will eseclate my query and have them send me the statement showing the missed payment if not will rectify and send me the updated document, its 2 weeks later, no attempt to email me as promised or to help me resolve this. They are spreading misinformation and are reluctant to solve their mistakes which now impacts my credit score even though i have been paying my account as agreed upon. Just useless to get any help but they want their money and even when they get it log false information. Once again DO NOT CALL me as i am not able to take personal calls at work. Email me ***