Unresponsive, Poor Customer Service & Account Management

Literally, the only reason I cannot exit debt review.

According to my agency they are not responding to emails. I called them and because I can't remember an e-mail address and phone number I used more than two years ago, they cannot help me either.

So what now Mobicred? I am stuck in debt review because I can't verify the account with outdated details and you're not responding to e-mails?