Unresponsive

I was abit sceptical about this company by reading the amount of negative reviews but I still went ahead anyway. They have locked my account for no reason and then when you try to get a hold of them, it's extremely difficult. They do not respond to emails or WhatsApps. When you phone the call centre, you have to wait a very long time to get through. The agents assured me that they will resolve the issue but they don't. It's been 5 days now that I'm still struggling with the same issue. I just got of the line with another agent about 10mins ago, saying he will send me an sms verification right away, it didn't come through. I've lost all my patience and wasted alot of airtime trying to get through the call centre. I've really had enough now and will not be using mobicred credit anymore. It seems like they do not have enough staff or using old technology. I never had this problem with other companies.