Unprofessional work ethic

I'm so furious right now,Mobicred is just useless.I opened the account with them got approved then the issue started when I was logging in,punched in my credentials nothings happening. It then stated that the user is blocked.Next step I sent an email after email got no response i think it took them about a week to respond and say "They will attend to my query as soon as possible".Imagine!.Then I opted for the whatsapp option then again had to wait 2 days for help which never helped in any way,sent screenshots of how the app is responding imagine what they said after that!."You don't have an account with us just a profile,your application was declined". Now ask yourself if I knew my application was declined why would I go through all the trouble of "fixing" what I apparently never had.Is this really the type of Help they issue out to customers, And that was that my application has been declined and don't know how ..it's like a take it or leave situation,they have no empathy whatsoever they just tell you whatever they like and that's it.They don't fix the issues we raise.So for me the app is just absolutely useless.!! I don't think they need customers "it's us who need them for their business to flourish,it's us who have to take care of them and solve their problems out! WHAT A WASTE!!