Unprofessional Customer Service

I am very disappointed in the service that I received from Luxo Seni. I called in to have my profile unlocked and i was informed that I needed to wait until Monday for this to happen because the accounts department do not work during weekends. I then further asked to speak to his manager and he told me that his manager does not work during weekends, I feel like it's very unprofessional to be unable to be assisted by a manager upon request. I also asked for my account to be cancelled and was told that they would put the request through making me feel very unvalued as a client with mobicred. I was very unhappy with the service of this company and would no longer like to have an account with them.