Unprofessional conduct by mobicred

I am an account holder with mobicred. For the last 2 months I have been requesting that they send me my statement of which they didn't up to date. I have made payment via EFT and also debit order still go through though I am of the view that I'm not owing them anything, actually they are the ones owing me. I have send emails and proof of my payments to one's Jo-anne and also ccd customer care, nobody seems to bother and reply. Their service is unprofessional and I am beginning to doubt whether to keep this account. I have checked my credit report and it reflect that I'm owing them. I have forwarded all my proof of payments and ever since I have been told that my payment will be allocated to my account. I have not yet receive confirmation whether it is allocated or not I made follow up they do not respond. I'm beginning not to trust them all.

Regards Pandelani mushiane ***