Unfair practice

Kindly advise as to why I got an email stating my account is in arrears when you have been making debits on my account every month without fail and I even pay extra, however the balance does not reduce, only to be told I am overdue, well I am not paying extra anymore, the debit orders that go through my account are more than enough for the treatment you giving to a loyal paying client.

Can this be resolved with urgency.

Next step, I am taking this to all social media, of still not resolved, it goes up to the credit ombudsman as this is unfair practice as a registered creditor.