Unbelivable Service

I made a payment on the 25th to this company and accidentally left out 1 zero on the reference. This morning I phoned the contact centre and the lady on the other side just refused in helping me to get the payment allocated as they apparently take 7 days to allocate a payment with the wrong reference, even if you send them the proof of payment. Now i am frustrated who in todays time takes 7 days to allocate a payment???? I then decided to go on social media and message them to get someone to escalate to. I immediately get a response from their facebook page and now I am speaking to Imelda. This lady just turned everything around. Within 2 hours my payment reflects on the account and is allocated!! Why do I have to go through all that trouble to get that done. Imelda was amazing and she shows you what customer service is all about!! You should really think about making her a trainer and give your call centre people training on how to deal with client queries!! Thank you Imelda, this is rarely found in South Africa!!! Hopefully your hard work will be rewarded soon!!!