Unable to fix their own mistakes. Poor customer support in general.

I registered online and app**** for credit with Mobicred recently. After about a week with no feedback, logged into my profile on the mobicred.co.za. To my surprise, they captured my "reference" name and surname, instead of my own. The rest of my personal information is correct, but all captured under my references name and surname. Easy to fix, right? Very wrong!! I contacted them twice, just to be cut off by what seems to be *********** call centre agents/consultants. Sent a mail explaining exactly what happened, got a reply that I should mail them a certified copy of my ID, did that and guess what.. a week later, no response. Sent a whatsapp, no reply. No change in my online profile, no approval or rejection (which would be ludicrous since I'm in very good standing all round). What is wrong Mobicred? Seems you guys are missing out on good opportunity and a lot of business, especially around this time of year don't you think?! The poor ratings on Hellopeter speaks worlds.. I will most definitely not recommend anyone doing business with Mobicred.