A
Anna
1 reviews | Active since Sept 2022
17 Sept 2022, 13:46
TWO WEEKS NO RESPONSE TO STATUS OF APPLICATION
I app**** on line and was told that R7000 was approved. Did facial recognition on line got a call from a wonderful lady called Thembi who did a security check with me. She told me she would process the application and I would receive an email and an sms to activate my account. Two weeks have gone passed and nothing. Every time I call I am told that they will escalate the query. I have soled several times as well and whatsapped. Nothing. I just need to know what is happening. If it has been declined thats fine at least let me know so I can stop calling.
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Mobicred's replyOfficial
19 Sept 2022, 10:28 Hi Anne
Thank you so much for your review. We do apologise for the delay with your application. We have requested the wonderful Customer service Agent Thembi to contact you and advise on your application. Please advise on a preferred time to call.
Regards,
Mobicred
Thank you so much for your review. We do apologise for the delay with your application. We have requested the wonderful Customer service Agent Thembi to contact you and advise on your application. Please advise on a preferred time to call.
Regards,
Mobicred
Mobicred's reply19 Sept 2022, 10:28
Official
Hi Anne
Thank you so much for your review. We do apologise for the delay with your application. We have requested the wonderful Customer service Agent Thembi to contact you and advise on your application. Please advise on a preferred time to call.
Regards,
Mobicred
Thank you so much for your review. We do apologise for the delay with your application. We have requested the wonderful Customer service Agent Thembi to contact you and advise on your application. Please advise on a preferred time to call.
Regards,
Mobicred