Two months and more of bad service

It has been two and a half months since I have tried to purchase again from mobicred. There answer everytime is that the managers are in a meeting about your account or that the manager has left for the day. This is extremely poor service seeing that they could make more money by allowing me to buy. This is my last resort seeing that in more than two months no one could answer me. I hope someone from Mobicred will atleast reply to this.