TM
Thulisa M

1 reviews | Active since Oct 2015

17 Aug 2023, 12:22

TWICE IN ONE MONTH ACCOUNT LOCKED!!!

Two weeks ago I struggled to reset my password. This week I tried to log into my account,it is locked. I called Mobicred 4 days ago notifying them of this and they said I had already passed the security checks teherfore in 2 days I will receive another password reset. It is 4 days later and I still have nothing.

I mean this is inconvenience on another level. TWICE IN ONE MONTH MY ACCOUNT IS LOCKED!!!!!

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Replies (5)
TM
Thulisa M's update17 Aug 2023, 13:40
Reviewer Update
Why has this happened again and why do I have to wait for a week when in the first instance security checks were done.
this is the secomg time and no assistance from the team.When will I receive the link.I HAVE BEEN WAITING FOR A WEEK!!
TM
Thulisa M's update17 Aug 2023, 14:51
Reviewer Update
You may contact me on ***
TM
Thulisa M's update17 Aug 2023, 16:06
Reviewer Update
The only email I received is addressed to Thabiso Edwinner and directs me to the platform that does not recongize my password.
TM
Thulisa M's update17 Aug 2023, 16:06
Reviewer Update
The only email I received is addressed to Thabiso Edwinner and directs me to the platform that does not recongize my email adress!!!
TM
Thulisa M's update18 Aug 2023, 08:28
Reviewer Update
The way they dont care about how dissatisfied you are.
They have not helped me as yet!!!!!