Try another facility or don't rely that Xolile will actually resolve concerns

Please think wisely before using mobicred. I have not had good experiences with them. The application process was a mission and aftersales have no training at all. I contacted them concerned my DO did not go off, I enquired about this, Xolile, advised me they have problems and I must please make an EFT and they are looking to have it resolved and closed my ticket. The day afterwards they deduct my account. If I can be clear, OVER the agreed amount AND not on the agreed date?. Not professional at all and serious lack of training in both their system knowledge and customer service. Don't waste your time.