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MD
Micaela D

1 reviews | Active since Apr 2021

08 Feb 2022, 08:43

******* and Ghosts

Mobicred has taken money out of my bank account without any fund being due.

I’ve been trying to contact them about this matter since 31st of January and the only response I got is that the matter was allocated to the relevant department and that was 3 days ago.

I’ve been following up, but no response.

Please think twice before opening an account with Mobicred.

0
Replies (4)
Mobicred
Mobicred's reply08 Feb 2022, 10:02
Official
Hi Micaela 

Thank you for your review

We do apologize for not getting through to our call centre, We are experiencing high volumes of inbound calls, How ever we are trying to get hold of you but no respond, Can you please provide a preferred time and contact number to call you
Regards
Mobicred

Best regards,

MD
Micaela D's update08 Feb 2022, 10:18
Reviewer Update
I don’t understand. How is it possible for Mobicred to response so quickly on HelloPeter, but it’s so difficult for Mobicred to do so on email and telephonically.

The field I am working in is a high work demand. I work on wind turbine farms and most of the time there is no network.

I am only off on Sundays and my work hours is 05:00 AM to 19:00 PM.

Please just respond to my emails. My partner is also CC’ed in the emails and she can assist when I am not available.

She is well aware of this matter and is the one sorting out our household admin.

Arney & Micaela
MD
Micaela D's update08 Feb 2022, 10:21
Reviewer Update
Mobicred is well aware of my position and that my partner is the one to contact if I am not available.

I’ve explained this to Mobicred a few times in the past. Perhaps make a note of this on my account so that Mobicred doesn’t forget again.

This is ridiculous.

Arney & Micaela
Mobicred
Mobicred's reply08 Feb 2022, 10:39
Official
Hi Arney and Micaela 

Your request will be noted

Thank you
Mobicred

Best regards,