JS
Jenna S

1 reviews | Active since Nov 2022

20 Jan 2023, 08:44

THEY AUTOMATICALLY APPROVE A DEBIT ORDER MANDATE WITHOUT YOUR CONSENT

If I could give zero stars I would, absolutely shocking company!!! I just wanted to see what kind of service and packages they offered, so I went through the application process via Takealot. Afterwards I decided not to proceed, and their emails clearly stated that I needed to approve any and all debit order mandates via my bank. Following this, I received 4 calls and 4 SMSs per day, which I blocked, as well as numerous emails and prompts to approve the mandate within the 5 day time frame, all of which were deleted. At 8:06pm last night I received an email from FNB saying that the debit order was approved, I could not believe my eyes !!!! At 8am this morning I managed to get through to their customer service who confirmed that yes it was approved and that they don't know what happened. I promptly cancelled this debit order mandate that was never approved in the first place, and will NEVER do business with Mobicred again.

0
Replies (3)
Mobicred
Mobicred's reply20 Jan 2023, 09:28
Official
Hi Jenna

Thank you for your review and for bringing this to our attention. 

An agent has contacted you in relation to how the mandate works.

Regards
Mobicred
JS
Jenna S's update20 Jan 2023, 10:08
Reviewer Update
I can confirm I very quickly received a call from Mobicred to explain this, however what was mentioned by Mobicred is that FNB would automatically approve a debit order if a customer ignores it - which I thought was absolutely ludicrous. After contacting FNB directly to confirm their debicheck process, FNB confirmed that NEVER, not even for their own products, would they automatically approve a debit order on behalf of a customer.

Mobicred, please do not contact me again.
Mobicred
Mobicred's reply23 Jan 2023, 08:23
Official
Hi Jenna

We have sent you an email with regards to the cancellation of your application as well as Mobicreds application process.

Regards
Mobicred