TC
Thandi C
1 reviews | Active since Nov 2020
30 Jun 2025, 13:32
They are not responding to emails and calls
I recieved a message from mobicred on the 9th of May 2025 stating that we now going to play R69.00 monthly to keep the account open.
I immediate sent an email requesting that they close it and they did not respond.
I haven't used this account since 2018/2019.
On the 18th of June 2025, I sent another request to close the account. They ntombi responded and their telephone number isn't going through.
They'll debit my money again this month yet they don't respond to our queries.
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Replies (1)
Mobicred's replyOfficial
01 Jul 2025, 08:37Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply01 Jul 2025, 08:37
Official
Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred