CD
Customer D
1 reviews | Active since May 2013
11 Mar 2024, 14:52
The worst!
Absolutely the worst customer service that I have dealt with in my entire existence! My account somehow went into arrears even though I have a debit order running monthly linked to an account which ALWAYS has sufficient funds for the monthly debit order.
I received an SMS informing me that account is an arrears , I immediately contacted their accounts department requesting a settlement amount and account details. .this process was followed 4 times in a 5month period without ever receiving my settlement. Only ever received an automated email that I will be contacted. Now I am being threatened by debt collectors due an outstanding amount !!
Mobicred , I require an urgent response from the relevant department on this matter!
Helpful (0)
Replies (4)0
Replies (4)
Mobicred's replyOfficial
11 Mar 2024, 15:15Hi,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicre
Mobicred's reply11 Mar 2024, 15:15
Official
Hi,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicre
CD
Customer D's updateReviewer Update
19 Mar 2024, 13:11Do not be fooled by these automated responses from Mobicred , THEY DO NOT CARE!
My account was , wrongfully , handed over to ITCBA whom I`m unable to get hold of now to arrange payment.
Mobicred is just shrugging their shoulders and refusing to assist as its out of their control apparently. But it was their mistake to begin with.
WHAT A MESS , thanks Mobicred!
My account was , wrongfully , handed over to ITCBA whom I`m unable to get hold of now to arrange payment.
Mobicred is just shrugging their shoulders and refusing to assist as its out of their control apparently. But it was their mistake to begin with.
WHAT A MESS , thanks Mobicred!
CD
Customer D's update19 Mar 2024, 13:11
Reviewer Update
Do not be fooled by these automated responses from Mobicred , THEY DO NOT CARE!
My account was , wrongfully , handed over to ITCBA whom I`m unable to get hold of now to arrange payment.
Mobicred is just shrugging their shoulders and refusing to assist as its out of their control apparently. But it was their mistake to begin with.
WHAT A MESS , thanks Mobicred!
My account was , wrongfully , handed over to ITCBA whom I`m unable to get hold of now to arrange payment.
Mobicred is just shrugging their shoulders and refusing to assist as its out of their control apparently. But it was their mistake to begin with.
WHAT A MESS , thanks Mobicred!
Mobicred's replyOfficial
19 Mar 2024, 13:40Good day,
We apologize for the inconvenience you have experienced regarding the handover of your account to ITCBA. We understand your frustration and want to assure you that we take such matters seriously.
Please know that we have made attempts to contact you regarding this issue. However, we have been unable to reach you. We would appreciate it if you could advise us of a convenient time for you to speak with us so that we can address your concerns and work toward a resolution.
Please reply to this Response or call us to let us know when you are available. We value your feedback and are committed to resolving this matter as soon as possible.
Thank you for your understanding.
Kind regards,
Mobicred
We apologize for the inconvenience you have experienced regarding the handover of your account to ITCBA. We understand your frustration and want to assure you that we take such matters seriously.
Please know that we have made attempts to contact you regarding this issue. However, we have been unable to reach you. We would appreciate it if you could advise us of a convenient time for you to speak with us so that we can address your concerns and work toward a resolution.
Please reply to this Response or call us to let us know when you are available. We value your feedback and are committed to resolving this matter as soon as possible.
Thank you for your understanding.
Kind regards,
Mobicred
Mobicred's reply19 Mar 2024, 13:40
Official
Good day,
We apologize for the inconvenience you have experienced regarding the handover of your account to ITCBA. We understand your frustration and want to assure you that we take such matters seriously.
Please know that we have made attempts to contact you regarding this issue. However, we have been unable to reach you. We would appreciate it if you could advise us of a convenient time for you to speak with us so that we can address your concerns and work toward a resolution.
Please reply to this Response or call us to let us know when you are available. We value your feedback and are committed to resolving this matter as soon as possible.
Thank you for your understanding.
Kind regards,
Mobicred
We apologize for the inconvenience you have experienced regarding the handover of your account to ITCBA. We understand your frustration and want to assure you that we take such matters seriously.
Please know that we have made attempts to contact you regarding this issue. However, we have been unable to reach you. We would appreciate it if you could advise us of a convenient time for you to speak with us so that we can address your concerns and work toward a resolution.
Please reply to this Response or call us to let us know when you are available. We value your feedback and are committed to resolving this matter as soon as possible.
Thank you for your understanding.
Kind regards,
Mobicred
CD
Customer D's updateReviewer Update
19 Mar 2024, 13:43You have been able to reach me , I spoke to a consultant and was told there is nothing that can be done , also that I need to reach out to ITCBA whom I`m unable to get hold of.
CD
Customer D's update19 Mar 2024, 13:43
Reviewer Update
You have been able to reach me , I spoke to a consultant and was told there is nothing that can be done , also that I need to reach out to ITCBA whom I`m unable to get hold of.