TERRIBLE WhatsApp customer service. Don't bother.

I have tried numerous times to use Mobicred's WhatsApp service. And each time it is absolutely attrocious. When you send your initial message you get a swift reply and able to choose your option. The moment you get passed off to "Account Enquiries" the wait begins. You get "Welcome to Account Enquires" followed by silence. Sending messages now does nothing. One time I've used this I waited 3 and a half hours for someone to help me. Another time 1 and a half hours. Annother time it took 23 hours. I've never used a WhatsApp customer service from any other company that takes this long.