RJ
Rowena J
1 reviews | Active since Jun 2011
17 Aug 2023, 10:29
TERRIBLE SERVICE FROM MOBICRED
I have been struggling to get assistance from someone to assist with a blocked account. After 8 calls, and speaking to 3 different consultants, I finally managed to reset.
My unhappiness is with the last consultant. Hlalaumin.
The way this lady spoke to me, was as if I'm being a nuisance to her and being ***********. The tone she spoke to were so disrespectful that I ended up telling her I dont appreciate the way she speaks to me, and that I'm neither her friend nor her family that she speaks to. We were on the phone for almost an hour. Having done 2 calls to get my issue resolved.
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Replies (1)Mobicred's replyOfficial
17 Aug 2023, 12:58Dear Rowena J,
We apologize for the poor experience you had with our customer service agent. Your feedback is essential, and we take it seriously. We're deeply sorry for any frustration caused.
Rest assured, we're investigating the situation and will take steps to ensure better service moving forward. Your satisfaction is our priority.
Thank you for your understanding.
Best regards,
Mobicred
Mobicred's reply17 Aug 2023, 12:58
Official
Dear Rowena J,
We apologize for the poor experience you had with our customer service agent. Your feedback is essential, and we take it seriously. We're deeply sorry for any frustration caused.
Rest assured, we're investigating the situation and will take steps to ensure better service moving forward. Your satisfaction is our priority.
Thank you for your understanding.
Best regards,
Mobicred
