1 reviews | Active since Apr 2023
Terrible Service from Mobicred
I closed my account in Nov-2021. Received a paid up letter from Mobicred which I had to also struggle to get.
Since then I have been handed over to ITC Business Administrators. Was flagged on transunion and the latest now in 2023 I have been handed over to VVM.
Since 2021 I have sent multiple emails and made many phone calls with no assistance from Mobicred. If someone answers their response is "We'll get back to you". You can never find the same person to speak to again. No one is willing to assist. I even used their Whatsapp service with no response.
I filed a dispute with transunion in Sep-2022. They assisted and removed my details.
Now Mobicred is starting again with the same nonsense. This is frustrating and a waste of my time. I'm sick and tired of your automatic replies.
Your customer service is terrible. Everything about Mobicred is terrible.
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred.
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred.
I wanted to take a moment to thank you for taking my call earlier today. Your patience and understanding during our conversation were truly appreciated, and I am grateful for the time you allowed me to work on resolving the issue you are experiencing.
As a customer service representative, my goal is to provide prompt and effective solutions to all our clients. Your satisfaction is very important to us, and I am delighted that we could work together to find a resolution to your issue.
Once again, thank you for your time and cooperation. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to assist you.
Kind regards,
Mobicred
I wanted to take a moment to thank you for taking my call earlier today. Your patience and understanding during our conversation were truly appreciated, and I am grateful for the time you allowed me to work on resolving the issue you are experiencing.
As a customer service representative, my goal is to provide prompt and effective solutions to all our clients. Your satisfaction is very important to us, and I am delighted that we could work together to find a resolution to your issue.
Once again, thank you for your time and cooperation. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to assist you.
Kind regards,
Mobicred