mT
mujahied T
1 reviews | Active since Aug 2014
19 Sept 2022, 18:34
Terrible service! Do they even have a customer service department.
I had a mobicred account that I settled almost 2 months ago and was promised a closed letter from them within 7 working days after settling. I then chatted to a lady named Xolile on WhatsApp about 2 weeks ago who mentioned that my numerous emails have been received and my query was escalated and that I will get a response in 7 working days 2 weeks later and no response from them and no closed letter received. My ITC record has also not been updated and still reflects the account even 2 months later. Honestly, worse service ever! I WOULD AVOID THEM AT ALL COST.
I messaged this morning again on WhatsApp and 8 hours later I’ve still not gotten a response from anyone!
Helpful (0)
Replies (5)0
Replies (5)
Mobicred's replyOfficial
20 Sept 2022, 07:31Hi Mujahied
Thank you for your review, Me Thebus we do apologise for the inconvenience regarding your closure process. Xolile has escalate your concerns to the relevant department to assist you and marked as urgent. We will be in contact with you and advise.
Regards
Mobicred
Thank you for your review, Me Thebus we do apologise for the inconvenience regarding your closure process. Xolile has escalate your concerns to the relevant department to assist you and marked as urgent. We will be in contact with you and advise.
Regards
Mobicred
Mobicred's reply20 Sept 2022, 07:31
Official
Hi Mujahied
Thank you for your review, Me Thebus we do apologise for the inconvenience regarding your closure process. Xolile has escalate your concerns to the relevant department to assist you and marked as urgent. We will be in contact with you and advise.
Regards
Mobicred
Thank you for your review, Me Thebus we do apologise for the inconvenience regarding your closure process. Xolile has escalate your concerns to the relevant department to assist you and marked as urgent. We will be in contact with you and advise.
Regards
Mobicred
mT
mujahied T's updateReviewer Update
03 Oct 2022, 22:14It’s been almost 2-weeks since you said someone will be in contact with me and 3 months since I settled the account. Yet, it still shows on my credit profile and I’m still waiting for a closed letter. If this is not sorted soon then i will be lodging a complaint with the relevant ombudsman or council as it’s ridiculous to have such pathetic service. Honestly don’t waste my time to respond that this has been escalated and all that as you lie and waste clients time.
mT
mujahied T's update03 Oct 2022, 22:14
Reviewer Update
It’s been almost 2-weeks since you said someone will be in contact with me and 3 months since I settled the account. Yet, it still shows on my credit profile and I’m still waiting for a closed letter. If this is not sorted soon then i will be lodging a complaint with the relevant ombudsman or council as it’s ridiculous to have such pathetic service. Honestly don’t waste my time to respond that this has been escalated and all that as you lie and waste clients time.
mT
mujahied T's updateReviewer Update
03 Oct 2022, 22:15Xolile should honestly just resign as she’s a useless human just taking up office space. Hire people who can resolve queries and do their work efficiently
mT
mujahied T's update03 Oct 2022, 22:15
Reviewer Update
Xolile should honestly just resign as she’s a useless human just taking up office space. Hire people who can resolve queries and do their work efficiently
Mobicred's replyOfficial
04 Oct 2022, 09:10Hi Mujahied
Thank you for your message. We have tried contacting you but no respond. A paid up letter will be emailed to you shortly and a Bureau Update has requested for you.
We would still like to stay in contact, please advise on a preferred contact time.
Regards
Mobicred
Thank you for your message. We have tried contacting you but no respond. A paid up letter will be emailed to you shortly and a Bureau Update has requested for you.
We would still like to stay in contact, please advise on a preferred contact time.
Regards
Mobicred
Mobicred's reply04 Oct 2022, 09:10
Official
Hi Mujahied
Thank you for your message. We have tried contacting you but no respond. A paid up letter will be emailed to you shortly and a Bureau Update has requested for you.
We would still like to stay in contact, please advise on a preferred contact time.
Regards
Mobicred
Thank you for your message. We have tried contacting you but no respond. A paid up letter will be emailed to you shortly and a Bureau Update has requested for you.
We would still like to stay in contact, please advise on a preferred contact time.
Regards
Mobicred
mT
mujahied T's updateReviewer Update
14 Oct 2022, 09:57Hi,
Thank you for sending the paid up letter. However, why am I getting calls from itcba about this account when I settled the account through them three months ago? Can you resolve this with them as I'm not sure why they calling me when theybgave me a settlement amount and I paid it to them. Why are companies you work with and you such a mess?
Thank you for sending the paid up letter. However, why am I getting calls from itcba about this account when I settled the account through them three months ago? Can you resolve this with them as I'm not sure why they calling me when theybgave me a settlement amount and I paid it to them. Why are companies you work with and you such a mess?
mT
mujahied T's update14 Oct 2022, 09:57
Reviewer Update
Hi,
Thank you for sending the paid up letter. However, why am I getting calls from itcba about this account when I settled the account through them three months ago? Can you resolve this with them as I'm not sure why they calling me when theybgave me a settlement amount and I paid it to them. Why are companies you work with and you such a mess?
Thank you for sending the paid up letter. However, why am I getting calls from itcba about this account when I settled the account through them three months ago? Can you resolve this with them as I'm not sure why they calling me when theybgave me a settlement amount and I paid it to them. Why are companies you work with and you such a mess?