Terrible service

I opened a credit card with mobicred in june/July 2022. Since then I do not see them on my credit profile. At first I thought it was because I haven't used it, so I made a few purchases and still was not updated on my credit score. In December I decided to rather call the customer care line. I was advised it will be updated in a week, I was happy with this feedback and left it. Came Jan 2023 it was not updated so I call again. They said they would escalate and someone would contact me. I accepted it and waited. Feb I called twice, same thing, there is nothing they can do but escalate it. I called today and asked why is my debit order not going through, they said there is an internal issue and I should pay manually. I said Ok, I will do this. I then asked for feedback re my precious calls- this guy says my supervisor has left and I cnt find my manager, all he can do is escalate ( only word in their vocab) and still have the nerve to say to me, there is nothing I can do, is there anything else I can assist you with?????? I am so fed up with these people, do not take a mobile credit card with these ****mers!!!!!