Terrible Customer Service from Accounts Department. - Credit Record Updates

Terrible Customer Service from Accounts Department. We've been phoning the call centre for the last 5-6 months and yet there is still no update to the credit profile for this account, for 5 months we get told that it is with the Accounts departments - This is COMPLETELY unacceptable, how does it take 5 month to carry out what should be a normal automated monthly function.

It hasn't even been listed on any of the credit bureaus, so the fact that we are paying this account on time, with no arrears does not reflect and does not contribute to the credit score. This is unfair and unprofessional - If we had to default on a payment, Mobicred will jump to tell ITC etc that you are 30 days in arrears, so why not if you are a good payer?