Terrible customer service

I tried to purchase an item as I have the available funds within my account. It said it was declined so I went and contacted support via phone only to be told by the lady who assisted me "Sorry I can't help you". I was shocked the "customer service" cannot help me? Also the website is totally lacking and the layout is completely broken. I am not sure who builds your websites but they did a terrible job! I am flabbergasted that this is even considered a company and that retailers actually allow the use of Mobicred when they have such shoddy customer service.