Terrible customer service and customer support.

Been asking for a whole month to have a debit order mandate sent to me so i can continue to be debited, i have spoken to 6 people on the whatsapp exchange portal, i have had emails responded back to me saying they will do it, even had a consultant reassure me they have escalated this to the correct department and have gotten their manager involved and can i please rate their excellent service....... and still nothing, now the debit order has not gone through and i will be the one who has a mark against my name even though i have been trying to sort this out for a month EVERY DAY! they also do not answer their phones and you can be on hold for a while today i was on hold for 18minutes!