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CS
Charnelle S

1 reviews | Active since Jun 2020

21 Jul 2023, 11:49

Terrible credit provider, do not recommend using

The service is worse than Home Affairs! The app never works so you can never use the facility, yet you're paying for it every month, my account got locked, its been a week and no one can send an email to reactivate my account, it's impossible to get hold of the customer service via any platform and when you do, they tell you they dont know how long it will be till someone sorts it out, I wouldn't recommend using this credit service

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Replies (3)
Mobicred
Mobicred's reply21 Jul 2023, 12:14
Official

Hi Charnelle Savrimuthu ,  

We strive to provide timely and helpful responses to all our valued customers.

Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
 
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.

Kind regards, 

Mobicred 
 

Best regards,

CS
Charnelle S's update22 Jul 2023, 09:54
Reviewer Update
After receiving terrible service from Mobicred, I just need to compliment Team Leader Kgabo Kgamyago, after struggling for weeks she got everything sorted in a few minutes, she was so efficient and helpful and has honestly restored my confidence in Mobicred 🙂
Mobicred
Mobicred's reply24 Jul 2023, 11:53
Official
Hi Charnelle S, 

We’re thrilled to hear that all your questions were answered and happy to know that you received such excellent service from Kgabo. 

Please don't hesitate to contact us if you need anything else. 

Kind regards, 

Mobicred 


Best regards,