Terrible communication

Hi,

So i made an application on the website as i wanted to make a purchase for a phone on Takealot.com

The application on Mobicred's webiste was declined for some identification error, apparently my ID number and Surname did not match Trans union's reply?

I emailed Mobicred to resolve the issue, it took 3 days for them to reply. A reply which had no help to me. All the reply stated was that the account was declined for the exact reason i stated above. No "how can i help" or would you like us to correct the issue. I then proceeded to phone in, and explain the issue, and sent my ID to them for verification that there is no identification error, Its the system picking it up wrongly.

They then told me it would be corrected, and i would be contacted back, that was 3 days ago. No contact has been made. Thanks, but no thanks, i bought my phone CASH, i do not need your credit if that is how you do business.