LM
Lufuno M
1 reviews | Active since Jun 2019
07 Mar 2023, 12:11
Stuck at debicheck
My application has been stuck at the debicheck phase for a week now from the 28th of February 2023, lodged multiple support tickets for assistance, not receiving any feedback. Calling them right now with no response whatsoever. Client services does not seem to exist. I really am disappointed.
Helpful (0)
Replies (3)0
Replies (3)
Mobicred's replyOfficial
07 Mar 2023, 12:19Dear Lufuno Mpenyana,
I apologize for the delay in providing you with feedback. We strive to provide timely and helpful responses to all our valued customers, but unfortunately, we have fallen short of our standards in this instance.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred.
I apologize for the delay in providing you with feedback. We strive to provide timely and helpful responses to all our valued customers, but unfortunately, we have fallen short of our standards in this instance.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred.
Mobicred's reply07 Mar 2023, 12:19
Official
Dear Lufuno Mpenyana,
I apologize for the delay in providing you with feedback. We strive to provide timely and helpful responses to all our valued customers, but unfortunately, we have fallen short of our standards in this instance.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred.
I apologize for the delay in providing you with feedback. We strive to provide timely and helpful responses to all our valued customers, but unfortunately, we have fallen short of our standards in this instance.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred.
LM
Lufuno M's updateReviewer Update
07 Mar 2023, 14:13Thank you, I have received the mandate and I have approved it however after receiving the link for the face recognition it takes me to the home page and I cannot continue from there, kindly assist.
LM
Lufuno M's update07 Mar 2023, 14:13
Reviewer Update
Thank you, I have received the mandate and I have approved it however after receiving the link for the face recognition it takes me to the home page and I cannot continue from there, kindly assist.
Mobicred's replyOfficial
07 Mar 2023, 15:16Hi,
I wanted to reach out and provide an update regarding your recent inquiry. We have attempted to contact you using the information you provided, but have not received a response.
Kind regards,
Mobicred
I wanted to reach out and provide an update regarding your recent inquiry. We have attempted to contact you using the information you provided, but have not received a response.
Kind regards,
Mobicred
Mobicred's reply07 Mar 2023, 15:16
Official
Hi,
I wanted to reach out and provide an update regarding your recent inquiry. We have attempted to contact you using the information you provided, but have not received a response.
Kind regards,
Mobicred
I wanted to reach out and provide an update regarding your recent inquiry. We have attempted to contact you using the information you provided, but have not received a response.
Kind regards,
Mobicred