1 reviews | Active since Jul 2010
Stinking Disgusting Service - LUSANDA!
Maybe you should teach your call centre agents how to talk to paying customers, a very rude Lusanda shouted and cut me o whilst i was talking this morning. She did not even greet on the phone and said "yes" didn't even introduce herself I had to ask her who I am talking to (not even sure if Lusanda is her real name).
She could not even give me one answer to all the questions I was asking her, she either wasn't sure or she did not know to everything I asked. I asked to speak to at least somebody who knows something, anything. They were apparently on lunch, when I asked when they would get back from lunch - yeah you guessed it - that also she didn't know. I asked for the recording of the call, yep - that also she didn't know. She shouted for a whole 11 minutes!!
I still want the recording of that call, and I can assure you that I will get it! Iam closing this account today, sies!
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred