Still no service and faulty accounts

So after various phone calls, empty promises, your whatsapp line that just does not ever reply your ops manager Riazah eventually got back to me and admitted you guys took payment twice for one month. The one was refunded after a fight but now you do not even show the one payment you still have! Sick and tired of having to solve your problems each month. You also without my permission one sidedly ammended the debit order amount after I clearly told the manager I won't allow this as you sold me something for a certain amount and having consultantants tell me the wrong info is not my problem.