MT
Martin T
1 reviews | Active since Jul 2014
05 Dec 2023, 14:37
Stay away if you transparency
I requested a settlement quote so that i can pay the account off and close it but i only receive automated responses and my request is not given any attention. I was expecting a lot more from Mobicred but i was just disappointed. You pay but there is not much movement on the debt and recently my instalments were adjusted without my knowledge yet the app states the maximum that can be deducted. Overall, i would not recommend this to anyone. If you want to buy something and pay it over a certain period. Seek other ways to get your goods. Mobicred is not the way to go. I am still waiting for my settlement and this just shows how much of a struggle it is going to be to close this account. Thanks for nothing!
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Replies (2)
Mobicred's replyOfficial
06 Dec 2023, 08:23Good day,
We'd like to bring to your attention that your installment amounts are calculated in accordance with your outstanding balance, as specified in your agreement with Mobicred. Additionally, we have sent your settlement quote via email.
We sincerely apologize for any delay in this process and appreciate your understanding. If you require further assistance or have any questions, please do not hesitate to let us know.
Thank you for your cooperation.
Kind regards,
Mobicred Customer Support
We'd like to bring to your attention that your installment amounts are calculated in accordance with your outstanding balance, as specified in your agreement with Mobicred. Additionally, we have sent your settlement quote via email.
We sincerely apologize for any delay in this process and appreciate your understanding. If you require further assistance or have any questions, please do not hesitate to let us know.
Thank you for your cooperation.
Kind regards,
Mobicred Customer Support
Mobicred's reply06 Dec 2023, 08:23
Official
Good day,
We'd like to bring to your attention that your installment amounts are calculated in accordance with your outstanding balance, as specified in your agreement with Mobicred. Additionally, we have sent your settlement quote via email.
We sincerely apologize for any delay in this process and appreciate your understanding. If you require further assistance or have any questions, please do not hesitate to let us know.
Thank you for your cooperation.
Kind regards,
Mobicred Customer Support
We'd like to bring to your attention that your installment amounts are calculated in accordance with your outstanding balance, as specified in your agreement with Mobicred. Additionally, we have sent your settlement quote via email.
We sincerely apologize for any delay in this process and appreciate your understanding. If you require further assistance or have any questions, please do not hesitate to let us know.
Thank you for your cooperation.
Kind regards,
Mobicred Customer Support
MT
Martin T's updateReviewer Update
06 Dec 2023, 09:36Hi, i understand that but it makes no sense for me to be paying R100 all along and now that the outstanding balance has been reduced the payment jumps to 161 without any notification. Its a pity that i had to come here to complain before the company listens and attends to my simple request for a settlement. I want to cut all ties with mobicred. That's it, theres no sincere apology here.
MT
Martin T's update06 Dec 2023, 09:36
Reviewer Update
Hi, i understand that but it makes no sense for me to be paying R100 all along and now that the outstanding balance has been reduced the payment jumps to 161 without any notification. Its a pity that i had to come here to complain before the company listens and attends to my simple request for a settlement. I want to cut all ties with mobicred. That's it, theres no sincere apology here.