STAY AWAY FROM MOBICRED, DO NOT OPEN A ACCOUNT!

STAY AWAY, DO NOT OPEN A ACCOUNT!

The worst customer service experience of my life. I went to go work overseas for a few years and my bank account closed due to being inactive, this lead to the small amount owed to Mobicred not to be deducted which in turn lead to me having a default against my name. Granted this was my fault. I have been trying to get the error solved since 8 July 2021 - it is 12 November 2021 today. I have paid the full amount owed as requested and since then it has been a nightmare. The employees Cleo, Brendan and Wasiema seem very nice and promise that the call will be escalated and someone will resolved the issue, but nothing happens. The blatant disregard for the national credit act and the fact that they do not want to help "clients" at all. I will stay far away from Mobicred, I am shocked that big companies like Takealot et al actually associate with them as there is much better options out there.

Thus far, I have made 41 calls sent 32 emails and my problem has not moved a inch forward.

STAY AWAY, DO NOT OPEN A ACCOUNT!